The simple answer is that we’ll work with you to fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress core software, but sometimes the results of an update are unexpected and things break. If an update we perform causes something to break, we’ll spend up to 1 hour trying to fix the problem. If we are unable to get the latest version of the theme or plugin to work properly on your site, we’ll roll back the update to the most recent stable version, and provide you with a recommendation for a path forward to get the issue resolved.
Our team will assist until your website is clean, safe, and back online. In the event of a site hack that requires professional remediation from our trusted partner, Sucuri, we’re able to offer their services at a discount to our clients.
You can ask us as many questions as you’d like, and if your request is covered by your plan, then we’ll take care of it right away. Our plans include up to fifteen (15) minutes of issue investigation per request at no additional charge. If the issue requires more involved analysis and investigation, we will send a cost estimate to investigate and resolve the issue.
Yes. We partner with many agencies to make sure their clients are well supported once their site has launched.
By offering one of SiteCare’s WordPress maintenance plans, agencies can deliver greater value to their clients, improve their bottom line, and add a new profit center for future growth.
Yes, we offer a managed cloud hosting plan that perfectly complements our WordPress maintenance services.
If you choose to host elsewhere, you can still use SiteCare’s WordPress maintenance services. We work closely with most hosting providers and have direct access to top-tier support with them as well.
We are a distributed team located throughout the U.S. and South Africa.
Our support hours are 9am-5pm Eastern Time Zone in the United States.
Yes, you can bring your own SSL certificate through your own issuing authority. Read more details here.
You can see our full holiday support schedule here.
For full instructions on resetting your WordPress password, follow the steps in this help article.
SiteCare can assist with domain management and updating DNS records. Find instructions for securely sharing domain access with our team in this help article.
SiteCare requires access to your web hosting account to assist with automation setup, troubleshooting, and other routine maintenance tasks. Check out this help article for detailed instructions on securely sharing hosting access with our team.
Possibly. The most common emails we see from domain registrars are related to compliance with ICANN rules. Read this help article for more information.
Please read this guidance regarding GDPR compliance, specifically as it pertains to Google’s suite of services.
We’ve put together a comprehensive directory with contact information for the most popular web hosts.
Sucuri is our partner for WordPress malware scanning and remediation. Learn more about Sucuri in this help article.
Check out our full list of software and service licenses. All of these are included with all active SiteCare plans.