WordPress Maintenance

Plans & Pricing

SiteCare's WordPress experts manage, protect, and improve your website.
All Annual Plans Include 2 Months Free!
 

SiteCare Standard

Annual Billing Only

The best WordPress maintenance plan for site owners looking for peace of mind.

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SiteCare Plus

$299/month

Perfect for ecommerce businesses, high-traffic blogs, and large websites.

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Most Popular

SiteCare Pro

$499/month

For organizations with steady website development needs.

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SiteCare Premier

$1,200/month

Best for organizations with tenacious goals that require a partner to help them get there.

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WordPress Maintenance Services

30-Day Money-Back Guarantee

Take any of our support plans for a 30-day test drive. If we don't knock your socks off, we'll give you your money back.

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Compare Our Plans

PlansStandardChoose StandardPlusChoose PlusProChoose ProPremierChoose Premier
PricingAnnual Billing Only$299/month$499/month$1,200/month
BackupsIf the thought of figuring out how to restore your site from a backup is your nightmare, our off-site cloud backups take daily or real-time snapshots of your site so it can be restored in the event of a catastrophe.DailyReal-timeReal-timeReal-time
WordPress core updateThere seems to be a new software update notification nearly every time you log into WordPress, but clicking that “update” button is scary. What happens if an update brings down your entire site? Our experienced WordPress team handles all WordPress core updates so your site is always up-to-date and secure.
WordPress plugin updatesYour website probably has quite a few plugins installed — all of which require periodic updates. Plugin compatibility issues can be tough to overcome if you don’t know what you’re doing, but our WordPress team is here to make sure your plugin updates don’t cause trouble.
Audit loggingWe help you run a tight ship with audit logging software that tracks every login, content update, and action that takes place in the backend of your site.
Spammy comment filteringDealing with spam comments on your site is a time-consuming headache. We simplify this task by blocking and automatically removing any spam comments to keep your website clean and safe.
Account ManagerDealing with a call center where you never speak to the same person means you're always explaining everything from scratch, each time. At SiteCare, you're assigned a dedicated account manager who knows you and your business and is always just an email or phone call away.
Rapid Resolution AssistanceIf there is a small issue on your website, it shouldn’t require a long, drawn out investigation on top of a quote to actually fix it. With SiteCare, we include up to 15 minutes of issue investigation at no charge — and we can often resolve the issue within that time frame, too.
Hack Remediation AvailableIf you've ever had your WordPress website hacked, you know how difficult it is to get everything back on track. We offer professional hack remediation for a one-time fee.
Site RestoreNeed to roll back changes on your site or press the reset button after a security breach? We can easily restore a backup of your website in an instant and you'll have your site back to the way it was in no time.
Email & Phone SupportWe offer both email and phone support on all our SiteCare plans. We're more than happy to hop on a call with you to help if you aren't a fan of using email.StandardPriorityPriorityPremier
Version ControlVersion control allows our development team to quickly backtrack if an update or development change causes an issue.
Quality Assurance TestingMaking changes to a live website without testing is a risk. With our Quality Assurance Testing, we test all changes on a staging server before making changes to your live site.
Ecommerce SupportAn eCommerce site has more moving parts and challenges than a standard WordPress website. With SiteCare, you can rest assured knowing our WooCommerce experts will look after your eCommerce site.
PageSpeed TestingIf your website starts to take longer and longer to load, you're potentially missing out on revenue and search engine ranking as Google can penalise slow loading websites. Site speed not only impacts your revenue — it’s also a major factor for determining search engine rankings. At SiteCare, we’ll run Google's PageSpeed Insights on your website on a regular basis and offer recommendations to keep your website's load times at a minimum.
Mobile TestingIf your website isn't optimized for mobile devices, expect penalties from Google and other search engines that take a mobile-first approach to website indexing. At SiteCare, we run Google's Mobile Friendly Test regularly and offer recommendations to keep your website properly optimized for mobile users.
Multisite SupportRunning a WordPress Multisite Network can be challenging. Our WordPress experts offer you the support and updates you'll need to keep your Multisite Network running smoothly.
MaintenanceNeed to add a new feature to your site or make regular content updates? With our SiteCare Pro and Premier plans, you have access to our expert team of WordPress developers for two hours every month.2 hours
per month
2 hours
per month
Retainer RolloverYour needs may not require your entire block of hours in a month. With SiteCare's Retainer Rollover, you can apply unused hours in the next month of service.
Fractional Hour BillingOur Pro and Premier packages come with fractional hour billing, which saves you real money on smaller requests.
SiteCoachWith SiteCoach, you'll be given expert guidance on a monthly basis that includes a one-on-one call, monthly detailed analytics reports, planned website improvement sessions, progress tracking and more.

Still weighing your options?

Connect with our team and we'll help you determine the best fit for you.

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WordPress Maintenance Services

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Filter out malicious traffic and improve performance.

Frequently Asked Questions

  • What happens if a plugin or theme update breaks my site?

    The simple answer is that we fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress core software, but sometimes the results of an update are unexpected and things break. In those rare scenarios, we quickly repair the issue and contact the plugin or theme author so they can work on patching the issue.

  • What happens if my site is hacked?

    Our team will assist until your website is clean, safe, and back online. In the event of a site hack that requires professional remediation from our trusted partner, Sucuri, we’re able to offer their services at a discount to our clients.

  • How many support requests can I submit each month?

    You can ask us as many questions as you’d like, and if your request is covered by your plan, then we’ll take care of it right away. Our plans include up to fifteen (15) minutes of issue investigation per request at no additional charge. If the issue requires more involved analysis and investigation, we will send a cost estimate to investigate and resolve the issue.

  • How does your maintenance retainer work?

    The SiteCare Pro plan includes a two (2) hour support retainer every month.

    If there are any unused retainer hours at the end of a month, they may be rolled over into the following month’s hours. Any rollover time from a previous month expires at the end of the following month. For example, all of January’s retainer hours must be used by the end of February or they will expire.

    Another benefit of the retainer is fractional-hour billing. Non-retainer clients pay a one-hour minimum on all requests.

  • Do you offer discounts for managing more than one site?

    Yes, we offer improved pricing for clients with 5 or more sites.

  • What's your refund policy?

    We offer a full refund within the first 30 days of purchasing one of our plans. If you’re unsatisfied with our service for any reason during your trial period with us, we’ll give you back 100% of the money you gave us.

    If following the trial period you wish to cancel, you can do so at any time. We don’t offer pro-rated refunds for monthly subscriptions. However, if you’ve paid for an annual subscription and wish to cancel, we’ll issue a refund for the remaining months of your subscription.

  • Do you work with agencies?

    Yes. We partner with many agencies to make sure their clients are well supported once their site has launched.

    By offering one of SiteCare’s WordPress maintenance plans, agencies can deliver greater value to their clients, improve their bottom line, and add a new profit center for future growth.

  • Does my subscription cover theme and plugin license renewals?

    We include access to our enterprise-level licenses for helpful software, like Akismet, Video User Manuals, and WP Migrate Pro. Our clients are responsible for paying to renew all other plugin and theme licenses for their site.

  • What's the best way to contact you?

    To learn about our WordPress maintenance services, please fill out this form.

    If you’re already a client, you can visit our Help Desk to submit a support request.

  • Do you offer web hosting?

    Yes, we offer a managed cloud hosting plan that perfectly complements our WordPress maintenance services.

    If you choose to host elsewhere, you can still use SiteCare’s WordPress maintenance services. We work closely with most hosting providers and have direct access to top-tier support with them as well.

  • Can you help me with SEO?

    You bet! Learn more about our SEO services.

  • What methods of payment do you accept?

    We accept payments by ACH, MasterCard, Visa, Discover, and American Express. After signing up, we charge your bank account or card each month on a recurring basis until you decide to make changes to your plan.

  • What are your support hours?

    Our support hours are 9am-5pm Eastern Time Zone in the United States.

  • Where is your team located?

    We are a distributed team located throughout the U.S. and South Africa.

  • Have other questions?

    Looking for information or want to try one of our plans? Contact us and we'll follow up with you as soon as possible.

    Trust the day-to-day management of your website to SiteCare's team of WordPress experts.

    Get Started Today