We specialize in comprehensive WordPress support, covering everything from routine maintenance and security to technical SEO, custom development, and accessibility improvements. Our team can handle plugin and theme updates, site performance optimizations, security hardening, and troubleshooting. We also offer custom WordPress development for new features, integrations, and advanced functionality. Whether you need help improving site speed, enhancing accessibility, or fixing a critical issue, we provide expert hands-on support to keep your website running at its best.

Yes! Every plan includes WordPress core, plugin, and theme updates, along with realtime security monitoring and proactive threat protection. We scan for vulnerabilities, apply patches, and perform daily backups to ensure your site remains secure. Our technical team also reviews updates for potential conflicts, minimizing the risk of issues breaking your site. For businesses that rely on the most stable foundation, our Gold, Platinum, and Diamond plans include staging-tested updates to prevent site disruption.

Absolutely. We go beyond basic performance tuning—our Gold, Platinum, and Diamond plans include Core Web Vitals optimizations to enhance site speed, responsiveness, and user experience. We also specialize in custom WordPress development to streamline heavy code, optimize database performance, and integrate modern web technologies. If slow load times are hurting your business, we can audit your site, remove bottlenecks, and implement caching, asset optimization, and other speed-enhancing techniques.

✅ 20+ Years of WordPress Expertise – We’ve been supporting WordPress sites since the early days of the platform. Our team has deep experience with performance tuning, security hardening, and troubleshooting complex WordPress challenges.

✅ SOC 2 Compliance – Security and privacy are at the core of our services. Unlike many WordPress support providers, we follow strict SOC 2 Type II security and privacy standards, ensuring that your data and website assets are protected with enterprise-grade safeguards.

✅ Dedicated Account Management – Our Gold, Platinum, and Diamond clients get a dedicated Account Manager who serves as a proactive partner, helping you prioritize improvements, troubleshoot issues, and strategize ongoing optimizations.

✅ Custom Development & Technical SEO Capabilities – Need a custom plugin, feature enhancement, or code optimization? We provide custom WordPress development beyond basic maintenance. We also specialize in technical SEO and accessibility (a11y) improvements, ensuring your site meets modern standards for performance and search visibility.

✅ Real-World, Hands-On Optimization – Unlike automated maintenance services, we provide expert human oversight. Every update, security patch, and performance tweak is reviewed by a real WordPress Pro, ensuring nothing breaks and every change improves your site.

✅ Performance-Driven Approach – Every Gold, Platinum, and Diamond plan includes Core Web Vitals optimizations to ensure your site loads quickly and runs smoothly. Whether it’s fine-tuning caching, optimizing database queries, or improving front-end code, we make sure your site is performing at its best.

Security is at the core of what we do. We monitor your site 24/7 for malware, vulnerabilities, and suspicious activity, taking immediate action when necessary. Every plan includes proactive security measures like:

✅ Regular security patching for WordPress core, plugins, and themes
✅ Daily malware scans and firewall protection
✅ Guaranteed email delivery to prevent spam-related issues
✅ WordPress user role management and two-factor authentication (2FA)

For businesses that handle sensitive data or need extra protection, we offer custom security hardening, advanced threat detection, and security audits tailored to your specific needs. Track our ongoing patch management with SiteCare Pulse.

No long-term commitments here! Our plans run on a month-to-month basis, giving you the flexibility to scale your service as needed. You can cancel anytime with a 30-day notice period. The truth is that most of our clients stay with us for years, and we hope you will too.

Our onboarding process is thorough and designed to set your site up for long-term success. After signing up, we:

1. Introduce you to your dedicated account manager (Gold, Platinum, and Diamond plans)
2. Collect key details and set up secure access
3. Perform a full security and performance audit, identifying potential risks and areas for improvement
4. Benchmark Core Web Vitals and SEO performance, so we have a baseline to measure progress
5. Set up our reporting, maintenance, and monitoring tools

Within the first 30 days, we complete critical optimizations, address any immediate concerns, and create an ongoing maintenance plan tailored to your site’s needs.

While we do not offer round-the-clock support, we maintain our servers and monitor our sites 24/7. We also have a 24/7 receptionist available to answer your calls.

Our regular business hours are Monday through Friday from 9 am to 5 pm Eastern Time.

* Developer Services and Account Management observe SiteCare holidays. View the schedule.

While our maintenance plans focus on security, maintenance, and performance, we offer technical WordPress SEO as an add-on service. Our SEO services include:

🔍 Technical site audits to uncover crawlability, indexing, and speed issues
🛠️ Schema markup implementation to improve search engine visibility
📈 On-page optimization and Core Web Vitals improvements
📌 Local SEO and structured data enhancements

If your goal is better search rankings, we can optimize your site beyond basic maintenance, ensuring it’s built to perform in search engines.

We offer custom WordPress development services for projects that go beyond what’s included in your maintenance plan. Whether you need new features, plugin customizations, integrations, or complex troubleshooting, our development team can scope out the work and provide a quote.

Gold, Platinum, and Diamond plan subscribers also get discounted rates on additional development work, making it easy to extend and enhance your site without switching providers. Learn more about our development services.