These days, there’s a lot of buzz surrounding the emergence of artificial intelligence (AI) in our world. Many companies are now utilizing AI to help streamline their workflows and even to engage their customers and clients — especially in the area of customer support.
At WP Site Care, quality customer support is always at the top of our minds. After all, a major chunk of our day-to-day work is interacting with customers — whether we’re helping them troubleshoot a serious issue with their WordPress site or consulting with them on finding the best hosting provider or choosing the best WordPress plugin for their needs.
For this reason, we’re always looking ahead to the latest innovations in online customer support. So what do trends in AI mean for the future of customer support? And more specifically, what does it mean for the WordPress user who might need help?
In this article, we dispel some of the common misconceptions around AI and then explore how AI affects customer support in both the present and future.
AI is Already an Integral Part of Your Life
The first thing to understand is you’re probably already interacting with various forms of artificial intelligence — likely on a daily basis.
