Whether your website is hacked or experiences a fatal error, we have your back with speedy emergency WordPress support services.
Is your theme glitching out? Have hackers targeted your company? Is your website suddenly moving at the speed of snail? Has a vital WordPress plugin stopped working?
With industry-best response and resolution times, our team works with you to diagnose, troubleshoot, and fix your website issues fast so you can move on with your life.
Need help cleaning up malware on your site? We can identify and remove pharma hack spam, SQL injections, malicious redirects, cross-site scripting (XSS) coding, and more. We can also close any backdoors into your site to prevent future hacks.
There are many reasons why you might find yourself without access to your site — pesky hackers, the WordPress white screen of death, or even past developers. We can help you regain control of your site and ensure that you never lose control of it ever again.
Has your site become the target of a distributed denial of service (DDoS) attack? These malicious attacks can cause significant downtime, which can result in revenue loss and major headaches. We can help you get through this nightmare, as well as set you up to mitigate future DDoS attacks.
Has your WordPress website become compromised by site hack or wrecked by a disastrous WordPress software update? Our backup and restore services make the site recovery process quick and hassle-free.
Fatal errors typically happen when a piece of WordPress software (like a plugin, theme, or WordPress core) has trouble “playing nice” with other software due to incompatible version updates. Let us help you sort it out all out.
“Their team is diligent in pointing out what is or isn’t working well and then really diving in to figure out why.”
Alexandra Helton Associate Marketing Manager, Polyglass U.S.A
[W]e were searching for a firm that was quick and nimble...SiteCare’s turnaround times are quick compared to the other agencies we’ve tried. They always set expectations around timing, and they always hit them on time, if not earlier. The team also quickly addresses issues as quickly as possible. We’ve had no headaches with SiteCare. We have all the confidence in the world that they get things done and do them correctly.
Jason Thalappillil Marketing Head, BODYARMOR
We have been more than impressed with the professionalism and responsiveness from SiteCare. Ryan has responded quickly to my many questions while we got a new site up and running. I applaud the customer service and would highly recommend them!
Jeffrey Luther Founder & President, Home Probe
SiteCare has helped us launch and manage multiple eCommerce websites and we couldn't ask for a better dev partner. They've gone above and beyond to protect our online brands and provide a stellar experience for our customers.
Eric Stephan SMRTLABS
Our healthcare consulting firm has had countless issues with website support and development over the past few years. SiteCare came to us highly recommended so we made an official switch 3 months ago and have had nothing but positive experiences to date. SiteCare has been managing the entire backend of our site and has also developed a new section of our site promoting a new book we have published. We have many plans in store for additional development in 2019 and have complete faith SiteCare will deliver.
DJ Sullivan Director of Business Development & Marketing, HSG Advisors
I have been with this awesome team since 2014 and I have no plans of leaving them EVER. They are the most reliable, most amazing group of people, and they are quite literally your knight-in-shining-armor, protecting your site from anything and everything. And when you're freaking out because your site is down or something is malfunctioning, they will come rescue you and keep you calm throughout the entire process. I seriously cannot recommend them enough!
Chungah Rhee Damn Delicious
I've trusted SiteCare to handle all of my website maintenance and technical support for over 6 years. They not only respond to my queries quickly, they simplify even the most complicated answers. With their extremely reliable and friendly support and their ability to meet deadlines, I've NEVER had to worry about a technical problem looming on my site!
Sally McKenney Sally's Baking Addiction
With the exceptional guidance and patience of SiteCare, we have evolved our website and digital marketing to levels we did not believe we could. Beyond a coach, we consider the folks at SiteCare members of our team.
Scott Lelling Director of Strategic Marketing, Polyglass U.S.A., Inc.
After our site had been redesigned in WordPress, we needed continuing WordPress support of our new site. Their WordPress on-call support was the perfect fit for us. With any WordPress issue, their response time, professionalism, and knowledge could not be better. Ryan always has the answer for us, always the same day, if not within minutes of me asking a question. It is like having an on-call group of WordPress experts on our staff, ready to go, for a very reasonable rate that can't be beat. Highly recommend them.
Steve Slon Saturday Evening Post
I use to spend hours trying to figure out how to optimize my site, fix plugin errors, and frustrating technical stuff. Getting SiteCare was one of the best things I’ve done for my small business. They handle all the technical stuff plus so much more!
Monique Kilgore Divas Can Cook
You know we’ll be there for you when the absolute worst happens, but ideally, it shouldn’t ever get to that point. The best way to stop emergency WordPress issues from happening in the first place is with a WordPress maintenance plan from SiteCare.
Here is a peek at what’s included in SiteCare’s WordPress maintenance and support services:
If your site isn’t being scanned for malware around the clock, you might not notice that there’s a problem until the damage is already done. That’s why we offer 24/7 malware monitoring through Sucuri — the gold standard for WordPress security.
There are many strategies we can implement to guard access to your site, including blocking automated hacker bots, limiting login attempts, forcing strong passwords, enabling two-factor authentication, auditing user accounts with admin access, and whitelisting logins for selected IP addresses.
Without a firewall protecting your WordPress site, it’s much easier for cybercriminals to infiltrate and attack your website and server. But hackers are no match for our ironclad CloudProxy Firewall — included as a standard feature of our SiteCare Pro Plan.
Did you know the vast majority of WordPress emergencies are the result of security vulnerabilities and unstable code from out-of-date software? Updating theme, plugins, and core WordPress software is crucial for preventing WordPress emergencies from happening in the first place.
Managing site updates on your own can be time-consuming, but with a SiteCare plan, we take care of all updates to your theme, plugins, and core WordPress software.
Need to restore a previous version of your website after experiencing a site hack or other WordPress emergency? It’s easy with our daily cloud backups. When we back up your site, we transmit all of your site files over an encrypted connection to the most reliable and secure storage platform on the web, Amazon Web Services (AWS). We also offer more frequent backup services for ecommerce businesses and high-volume content publishers.
Whether it’s a DDoS attack, hardware failure, an unexpected traffic spike, DNS issues, or web hosting reliability issues, your site will go down at some point.
These events are typically unexpected and out of your control, but with uptime monitoring, we can help you mitigate the downtime and identify opportunities for lessening future downtime. If your site goes down for any reason, our team will be the first to know, and in many cases, we can diagnose and resolve the issue before it’s even on your radar.
SiteCare’s team of WordPress support experts keep your website in tip-top shape so you never have to worry about hacks, fatal errors, or glitchy plugins ever again.
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