FAQs
Find answers to the most commonly asked questions about our service. If we haven’t answered your question here, don’t hesitate to ask us directly.
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How do I know which hosting tier is right for my website?
Our hosting plans are based on the dedicated resources (processing power and memory) your website needs to perform at its best, rather than a strict cap on the number of visitors.
You can use the table below as a general starting point to see how our tiers align with storage needs and typical traffic levels:
Plan Storage Estimated Monthly Traffic Tier 1 80GB 50-100K Tier 2 160GB 100K-250K Tier 3 320GB 250K-600K Tier 4 400GB 600K-1,000,000+ Because of our proprietary Astro technology, our hosting is highly efficient. This means our servers are able to handle significantly higher traffic volumes than standard hosting environments. However, the type of traffic matters for choosing a tier:
- High Traffic, Low Complexity: If your site is mostly informational (blogs, marketing pages) where users are just reading, Astro allows you to serve larger amounts of global traffic on a lower tier without slowing down.
- High Complexity: If your site requires many logged-in users (eCommerce, membership sites), you will need the higher Memory and CPU provided by Tiers 2, 3, or 4 to keep those dynamic sessions fast.
Core Web Vitals Guarantee
We are confident in our infrastructure’s ability to scale. That is why we offer a Core Web Vitals Guarantee, ensuring your site maintains top-tier performance metrics regardless of which plan you choose.
Still unsure? We are here to help! A member of our team can analyze your current usage and recommend the plan that is best for you. Please reach out to us.
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Will my team need to learn complicated new tools?
Not at all. One major advantage of the WordPress block editor is its simplicity. If you can use a word processor, you can update your website. The custom video tutorials we provide make it even easier, walking you through exactly how to make changes to your specific site.
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What makes the WordPress block editor better than page builders?
The block editor is better than page builders for two main reasons: performance and stability.
Performance: Third-party page builders (like Elementor or Divi) add a lot of heavy code and files that slow down your site and harm your Core Web Vitals. The block editor is native to WordPress, so its code is lightweight, clean, and fast.
Stability: The block editor is part of WordPress core, which means it’s built to last and supported indefinitely. When you use a third-party page builder, you are locked into their system. If that company stops supporting the plugin, your site is at risk.
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How soon can you start on my Website Rebuild?
We typically begin new projects within 1-2 weeks of receiving payment and necessary access. Our calendar fills up quickly, so it’s best to book your spot as soon as you’re ready to move forward.
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What if I’m not happy with something in the rebuilt site?
Our process includes a review phase where you can request changes before launch. We work with you to make sure you’re happy with the result. If something doesn’t meet your expectations, we’ll fix it as part of the project.
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How long will SiteCare support our new WordPress block theme?
SiteCare provides full support for your WordPress block theme for one year, covering all update-related work at no additional cost, as long as you have an active SiteCare plan. This includes:
– All security updates and patches
– WordPress core updates that enhance your theme’s security
– Theme compatibility updates
One of the biggest advantages of choosing a block theme is its enhanced security profile. Block themes are inherently more secure than traditional themes because they:
– Contain much less custom code where security vulnerabilities typically hide
– Automatically benefit from WordPress core security improvements
– Follow WordPress’s standardized architecture and best practices
Most security issues are resolved automatically through WordPress core updates, meaning you’ll rarely need theme-specific security patches. This makes maintaining your site simpler and more cost-effective.
If major changes in WordPress or PHP require specialized compatibility or security fixes beyond standard updates, we’ll discuss those situations with you and handle them with billable time if necessary. However, these scenarios are much less common with block themes. -
How will a Website Rebuild affect my search engine rankings?
A Website Rebuild is designed to improve your search engine rankings.
We are very careful to protect your existing SEO value. We preserve your URL structure or set up proper 301 redirects for any URLs that change.
The entire process is focused on improving key technical ranking factors. By making your site faster and more mobile-friendly, we are directly addressing what search engines look for. Most clients see their search performance improve after the rebuild.
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How much downtime should I expect during the launch?
We build your new site in a separate, secure staging environment, so your current site stays live.
When it’s ready to launch, the switch is very quick. You should expect only a few minutes of downtime, if any at all.
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What kind of testing do you perform before launch?
We do extensive testing during the rebuild to make sure your site performs well and is easy to use. This includes:
- Speed and Core Web Vitals lab tests
- Testing across different browsers and devices
- Security checks to find and fix vulnerabilities
- Accessibility testing to meet WCAG 2.0 AA standards
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Can you migrate my web forms to Gravity Forms?
Yes, we can.
We offer an add-on service to convert your existing web forms to Gravity Forms. This makes your forms more secure, reliable, and easier for you to manage.
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What is included in the SEO Essentials Package?
The SEO Essentials Package sets your site up for search engine success. This includes:
- Creating and submitting an XML sitemap to Google Search Console
- Setting up proper URL structure so search engines can crawl your site
- Adding meta titles and descriptions for key pages
- Adding alt text to all images
- Setting up Open Graph metadata for better social media sharing
- Configuring robots.txt to guide search engines on what to index
- Managing redirects for any updated URLs to maintain search engine rankings
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Will my new site be mobile-friendly?
Absolutely. Your rebuilt website will work perfectly on desktops, tablets, and mobile devices, giving users a great experience no matter what they’re using.
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What happens if I need custom functionality or integrations?
Custom functionality or integrations (like CRM connections or advanced forms) aren’t included in the standard package. If you need these, we can give you a separate quote after your website has launched. This helps us finish the main rebuild on schedule, with extra work handled as a separate project.
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Do you provide training for managing the new site?
Yes. We provide custom video tutorials showing you how to manage your rebuilt site.
These step-by-step guides are made specifically for your site and are embedded directly in your WordPress dashboard for easy reference.
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My current website uses a page builder like Elementor. How will that be handled?
We’ll replace your current page builder with WordPress’s native block editor, which runs faster, offers better security, and won’t become outdated. Your core content stays intact but gets rebuilt using clean, modern block-based patterns. You’ll end up with a lighter, faster site without unnecessary bloat.
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My current website uses a page builder like Elementor. How will that be handled?
We’ll replace your current page builder with WordPress’s native block editor, which runs faster, offers better security, and won’t become outdated. Your core content stays intact but gets rebuilt using clean, modern block-based patterns. You’ll end up with a lighter, faster site without unnecessary bloat.
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What happens if I need more than 10 pages rebuilt?
Our standard package covers up to 10 pages. If you need more pages, you can buy an Additional Page Pack at $2,000 for 10 pages. This makes sure all your content gets modernized while keeping costs predictable.
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What happens to my old website during the rebuild?
Your current website stays live and working while we build your new site in a secure staging environment. Once the new site is finished and approved, we launch it with very little downtime.
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What does the process look like?
Our streamlined 15-day process includes:
- Moving and preparing your content
- Getting rid of unnecessary plugins and outdated code
- Rebuilding up to 10 pages with the WordPress block editor and pre-designed patterns
- Setting up premium plugins like Akismet, Advanced Custom Fields Pro, and Gravity Forms
- Thorough testing and revisions
- Launching your new site
Each step helps ensure a quick transition to a leaner, better-performing website.
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How is a Website Rebuild different from a traditional website redesign?
Unlike traditional redesigns, Website Rebuild improves and updates your existing site instead of creating something totally new. We keep your main content and structure while removing unnecessary elements like bulky page builders and old plugins. This approach takes less time, causes fewer disruptions, and costs less.
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What is a Website Rebuild?
A Website Rebuild is our service for moving your site from an outdated page builder (like Elementor or Divi) to the modern WordPress block editor.
We do this without starting from scratch. We keep your existing content and brand identity while replacing the underlying theme.
This process cleans up your site’s code, removes unnecessary plugins, and results in a website that is much faster, more secure, more accessible, and easier for your team to use.
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How does the Accessibility Guarantee work?
Here is how our Accessibility Guarantee works.
To be eligible, you must meet three conditions:
- You must be a SiteCare Diamond client and have been on the plan for at least 60 days before receiving any legal notice.
- You must notify us of any fine or legal claim within 15 business days.
- You must have followed our team’s accessibility recommendations.
We offer this guarantee to show that we stand by our work. For the complete details, please see our Terms & Conditions.
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How do you approach third-party content, like embedded videos or iframes?
We’ll identify accessibility issues within embedded elements and suggest changes or alternative solutions. If a third-party service needs to be involved, we’ll collaborate with them to achieve best practices on your site.
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Does improving accessibility also help my SEO?
Yes. The two are closely related.
Many of the things we do for accessibility also improve your technical SEO. Good accessibility means using proper heading structures, adding alt text to images, and using clean, semantic HTML.
Search engines rely on this same clear structure to understand your content. Similarly, implementing schema markup for accessibility (like for navigation) also helps search engines categorize your content, which can boost your visibility.
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Can I handle some of the changes myself to reduce costs?
Yes. If your team is comfortable making certain updates, like adding alt text or adjusting content, you can absolutely handle those internally.
We will then review that work to confirm it meets all accessibility requirements.
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Will changes for accessibility slow down my website?
Accessibility enhancements often improve site performance. In cases where modifications might affect load times, we’ll optimize the code and settings to support a fast user experience.
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Do you provide manual testing in addition to automated scans?
Yes. We manually test your site using screen readers, keyboard-only navigation, and other assistive tools to catch issues automated scans may miss, supporting real-world usability.
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Will accessibility changes impact my site’s look and feel?
In most cases, improving accessibility requires minimal changes to your site’s design. If visual adjustments (like color contrast) are needed, we’ll uphold your brand identity while meeting accessibility standards.
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What if my website is custom-built or heavily customized?
Our WordPress experts tackle everything from custom themes to intricate plugins. We adapt to your unique setup, making accessibility adjustments that fit smoothly with your site’s design and functionality.
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How do you determine which accessibility issues to fix first?
We prioritize based on severity and impact.
We first fix the most critical issues, focusing on anything that blocks users (like keyboard navigation failures) or poses a significant legal compliance risk.
Once the high-impact items are handled, our team works through the remaining issues systematically.
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How long does it take to make a WordPress site accessible?
The timeline depends on your site’s size, complexity, and the number of issues identified. Some sites see major improvements in a few weeks, while larger or more complex sites may need a longer, phased approach.
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How much should I budget for WordPress Accessibility services?
Your budget will vary depending on your site’s size, complexity, and the severity of the accessibility issues we find.
For ongoing remediation work, we recommend a budget of at least 10 Flex Pack hours per month.
Our Diamond Plan is built for this. It includes ongoing accessibility monitoring as a standard feature. The 10 Flex Pack hours that come with the Diamond plan can then be used to cover the remediation work needed to fix any issues the monitoring uncovers.
If you need hours beyond those included in your plan, Gold plan clients receive a 10% discount on additional Flex Packs, and Diamond plan clients receive a 15% discount.
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Which SiteCare plans include accessibility services?
Our accessibility services are offered exclusively to Diamond clients. If you’re interested in upgrading or learning more about this plan, our team would be happy to guide you through your options. Learn more about WordPress Accessibility and our Diamond Plan.
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Do I need ongoing accessibility services, or is it a one-time fix?
Accessibility is an ongoing process, not a one-time fix.
Your website is never static. Every time you add new content, update a plugin, or introduce a new feature, you risk creating a new accessibility problem.
A one-time audit only fixes the issues present today. Regular scans and manual reviews are necessary to ensure your site remains compliant as it continues to grow and change.
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Isn’t there a WordPress plugin that can fix all accessibility issues?
While plugins can address some common problems, no single tool can guarantee full compliance. A well-rounded approach combines automated and manual checks, specialized code adjustments, and ongoing monitoring.
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Why is accessibility important for my WordPress website?
Accessibility is essential because it enables users with disabilities to have equal access to your content and services, and it’s also a legal obligation. Websites in the United States may be covered under the Americans with Disabilities Act (ADA)—particularly under Title II for state/local government entities and Title III for public accommodations—and many organizations receiving federal funds must follow Section 504 of the Rehabilitation Act. These laws require that individuals with disabilities not be excluded from, or denied access to, digital resources. By prioritizing accessibility, you’re both helping your audience and meeting recognized legal standards that help you avoid fines, lawsuits, and reputational risks.
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What happens when I reach a score of 100 on Ahrefs?
Congratulations! You’ve graduated from SiteCare’s WordPress SEO Services. When our clients reach an Ahrefs Health score of 100 and all of their warnings are addressed, you’ll no longer need our services and we’ll cancel your subscription. You can come back any time for a re-check to see if your score has decreased.
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How much should I budget for SiteCare to do my WordPress SEO?
WordPress SEO Flex Packs start at $1890.00 per month and grow based on client’s needs, size of website, and how aggressively they want to tackle their WordPress SEO issues.
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Do you provide SEO strategy?
We don’t provide SEO Strategy or SEM (Search Engine Marketing) services. All of our focus is on optimizing the WordPress website itself to meet modern web standards and requirements of search engines.
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Do I have to pay for an Ahrefs subscription separately?
The Ahrefs reporting is included in your on-page SEO services with SiteCare. There may be some crawl limitations for very large websites, but it’s not necessary to bring your own subscription or pay for that separately.
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How do you use Ahrefs in your process?
Ahrefs serves as a roadmap for continuous improvement. We start with the most critical and impactful issues that are flagged by Ahrefs, and then we stay the course until the Ahrefs site health score reaches 100. We provide detailed reporting every month to show exactly what’s changed and improved using Ahrefs.
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I thought SiteCare only did WordPress. Do you do SEO too?
We want to help make business owners proud of their websites. Part of that is making sure that websites are found. The WordPress CMS and on-page technical SEO are so tightly integrated that in only makes sense we deliver both WordPress support and on-page SEO support as well. So yes, we do both!
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What if my search engine rankings don’t improve?
We don’t track your search engine rankings with our WordPress SEO service. All of our focus is on improving the on-page technical SEO aspects of your WordPress website. Your Ahrefs health score will improve every month with our efforts. More than likely your rankings will climb as well because your website will have attention that many of your competitors don’t, but we don’t use rankings or traffic as benchmarks for our service.
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How long does it take to see results?
You’ll see results in your first month because we never perform work without it being documented and reported. Every single month you’ll get a log of all of our team’s activities, what improvements were made, how many errors and warnings were fixed, and how that improved your Ahrefs Health score.
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What is WordPress SEO exactly?
WordPress SEO is the practice of optimizing WordPress websites to make them more search engine-friendly. A fine-tuned WordPress site can be an search visibility juggernaut compared to other platforms. This includes using relevant keywords, improving page titles and headings, ensuring content is high-quality and valuable, and making sure the website is easy to navigate. The goal is to help search engines understand the content better so that the page can rank higher in search results.
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What happens if a WordPress update breaks my site?
We’ll pinpoint the exact code causing the issue and safely restore your site to its last stable state, minimizing downtime and data loss. If a simple rewind isn’t enough, our skilled developers will dive deeper for a permanent solution, ensuring future updates run smoothly. To prevent update woes entirely, consider our Gold, Platinum, and Diamond plans. These plans include testing updates on a separate site first, meticulous comparisons to catch visual changes, and thorough functionality tests for ultimate peace of mind.
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How long do you keep backups of my website?
Your website is always protected with secure backups. We keep 90 days of backups of your WordPress files and database, stored offsite for extra security. So if anything happens, we can quickly restore your site and get you back online with minimal downtime.
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What if I need development work done?
We have rich experience working with existing websites and won’t pressure you into rebuilding from scratch. There are cases when starting over becomes necessary, but at SiteCare, we embrace the “noble art of maintenance.” Once your website is healthy, we can help you extend it by making adjustments, adding new templates, building custom blocks, refactoring outdated code, and implementing new features. Development work is delivered via Flex Packs, which you can read more about here.
Read more about our WordPress development services and capabilities. -
What if my website has a pre-existing issue? Can I pay you for a quick fix without a maintenance plan?
WordPress requires ongoing care, so we focus on comprehensive care plans instead of individual tasks. However, we know new clients often face existing issues, and our dedicated Account Management team is here to help.
Upon joining, we’ll promptly address your current website problems after completing our 50+ point onboarding checklist. While resolving pre-existing issues may sometimes involve additional fees, we’ll always prioritize the most cost-effective and complete solution, keeping your budget in mind.
Plus, you’re covered by our 30-day money-back guarantee to try our service with complete peace of mind. -
Will you migrate my website for me?
Yes, we offer free website migration for anyone signing up for an annual SiteCare plan. Our expert team handles the entire process, ensuring a smooth and seamless transition to our platform. This includes pre-migration consultation, expert data transfer, and thorough optimization testing.
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Which plans include an Account Manager?
Our Gold and Diamond plans offer the personalized touch of a dedicated Account Manager. These skilled professionals become your go-to partners, providing proactive website consultations, ongoing performance monitoring, expert troubleshooting, and regular progress reports.
By upgrading to a Gold or Diamond plan, you gain a valuable partner invested in your website’s success. -
Do all plans have access to a developer?
All plans have access to submit development requests by purchasing a Flex Pack. Diamond clients have a 10-hour Flex Pack included in their monthly fees.
We recommend that all clients on a legacy SiteCare plan upgrade to a new SiteCare plan so that they can continue to place Support Requests. -
Which plans include web hosting?
Our Gold and Diamond plans include web hosting.
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Do you have any discounts?
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Do you offer a free trial?
While we don’t offer free trials at SiteCare, we firmly believe in providing a smooth and personalized onboarding experience to ensure your website receives optimal care from the outset. Instead of a trial, we offer a 30-day money-back guarantee. This allows you to explore our services risk-free for a month. If, within that period, you’re not fully satisfied with the results, we’ll provide a complete refund.
Our commitment to exceptional onboarding stems from our conviction that it establishes a solid foundation for long-term website success. -
How is your support different from a live chat queue?
When you email or open a support ticket with us, you get a real WordPress professional immediately; not a Tier 1 support agent reading from a script. We don’t have chat queues or phone trees. You get direct access to a team member who understands your site and can start solving your problem the moment you contact us.
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How does the $500 service credit work?
It’s simple. When you sign up, show us the invoice for the remaining balance on your annual plan with your old host. We will apply a service credit to your SiteCare account for that amount, up to $500. We make switching completely painless, even financially.
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Will my site go down during the migration?
No. Our expert team handles the entire migration for free, with zero downtime. We create a perfect copy of your site on the new CoreSpeed server, let you review it, and then switch it live seamlessly at a time you approve. And yes, we’re deeply experienced in the nuance of migrating sites with user-generated content like active blogs, eCommerce stores, forums, and membership sites.
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What do you mean by “dedicated server”? Will my site be alone?
Yes. Unlike typical hosting where your site shares resources with dozens of others, your CoreSpeed site gets its own dedicated server. This 1-to-1 ratio means you will never experience slowdowns from “noisy neighbors” (other sites on the server getting traffic spikes). All the resources are 100% dedicated to your site.
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I don’t see plans with Visits, CPU, or RAM specs. How do I know what I’m getting?
You’ll notice we don’t list technical specs. That’s the ‘DIY’ way, where you have to guess your needs. Our ‘DFY’ approach is different. During our discovery call, our experts analyze your site’s specific bottlenecks, traffic patterns, and goals. We then provision a dedicated server with the exact resources you need for us to guarantee your results. We’re selling an outcome, not just a hardware package.
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What does the “14-Day Guarantee” actually include?
Within 14 days of your migration, we guarantee your site will have good Core Web Vitals in lab tests, zero critical SEO issues in Google Search Console, 100% email deliverability from your website, and a robust 7-layer security stack. If we don’t hit those marks, we’ll work for free until we do.
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Why is CoreSpeed only available with a Gold or Diamond plan?
Because we’re guaranteeing an outcome, not just renting hardware. Our guarantee covers performance, security, SEO, and more, which requires the holistic, 24/7 support and management included in our Gold and Diamond plans. True performance is a result of technology and expert service working together.
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How is CoreSpeed different from Kinsta, Rocket.net, BigScoots, WP Engine, or other “managed” hosts?
Those are “Do-It-Yourself” (DIY) platforms. They give you fast hardware and a dashboard, but you are still responsible for fixing Core Web Vitals, optimizing code, and solving SEO issues. CoreSpeed is a “Done-For-You” (DFY) service. We don’t just give you a server; we blend technology with expert implementation to guarantee the result.
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What is a Flex Pack?
A Flex Pack is a pre-paid block of time designed to provide access to SiteCare’s Professional Services. It eliminates the hassle of managing separate transactions and can even include potential discounts. Available in 5-hour increments, these packs offer the flexibility to choose the option that best suits your needs.
Flex Packs can be utilized for a range of services, including:
- Web development
- Technical SEO reports and consultations
- Hosting and server assessments
- Ongoing performance improvements
SiteCare offers discounts on Flex Packs based on your plan:
- Gold Plan Clients: Enjoy a 10% discount on all Flex Packs.
- Platinum and Diamond Plan Clients: Receive an even greater benefit with a 15% discount on Flex Packs.
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What is SiteCare’s Fair Use Policy?
Our Fair Use Policy ensures we can provide fast, high-quality support to all our clients.
This policy applies to the inclusive services on our Medallion-tier plans, such as content edits and quick fixes. These services are intended for reasonable, day-to-day support requests.
If your requests become unusually frequent, time-consuming, or fall outside the scope of quick support (like asking for a site redesign or major new feature development), we will contact you.
We will always discuss it with you first, but we will likely recommend one of these options:
- Consolidating your requests
- Purchasing a prepaid Flex Pack for the larger project
- Upgrading your plan
This policy simply ensures fairness and allows us to maintain a high level of responsive support for all our clients.
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Are there limits for Core Web Vitals?
Yes, the scope of our Core Web Vitals guarantee differs by plan.
It’s helpful to know that Google’s Core Web Vitals score is a cumulative measurement. They look at real user data from all your pages, not just the homepage. To get a site-wide “Good” rating, you need 75% of your total page views to be fast and smooth.
That’s why we measure our work by key templates (like your homepage, single post template, or product page), not by individual pages. Optimizing one high-impact template can improve thousands of individual pages that use it, giving us the best possible coverage.
- Gold Plan: We guarantee “Good” Core Web Vitals scores for all your high-impact templates (up to 20). This includes your homepage, main blog post and archive templates, and other primary pages that receive the most traffic.
- Diamond Plan: We guarantee “Good” Core Web Vitals scores for your entire website. This is a comprehensive guarantee that covers all templates, including archives, custom post types, and secondary pages.
Even on the Gold plan, our work on your key templates will almost always improve the scores of far more individual pages, leading to a significant site-wide performance lift.
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Does SiteCare offer 24/7 support?
While we do not offer round-the-clock support, we maintain our servers and monitor our sites 24/7. We also have a 24/7 receptionist available to answer your calls.
Our regular business hours are Monday through Friday from 9 am to 5 pm Eastern Time.
Service Operational Hours Web Hosting 24/7/365 Server Monitoring 24/7/365 Telephone Receptionist 24/7/365 Billing & Support Portal Access 24/7/365 Developer Services Monday through Friday, 9 am to 5 pm ET* Account Management Monday through Friday, 9 am to 5 pm ET* * Developer Services and Account Management observe SiteCare holidays. View the schedule.
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Can I use my current Cloudflare account?
You will need to use our integrated Cloudflare account.
The reason is that our plans include advanced performance and security features that are not available on standard Cloudflare accounts. To deliver our guaranteed results, we must run your site through our specific setup.
The transition is simple. We will help you seamlessly transfer all your DNS records from your current account to ours to make the switch.
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Am I required to upgrade my legacy plan?
Upgrading your plan is optional. Our new plans include next-generation web hosting and a set of guarantees, including good Core Web Vitals, that our legacy plans do not.
We will release new features from time to time that will only be included in our new plans. Upgrading allows you to access those features if they fit your evolving needs.
We’re happy to support you on whatever plan best suits you.
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What is your 100% guarantee?
We stand by our service with several key guarantees. If we don’t deliver on these promises, we will credit your account with one free month of your service plan.
Our guarantees cover:
- 100% Website Uptime: We guarantee 100% uptime for all sites hosted on our CoreSpeed platform. If you experience any unplanned downtime, you get a free month.
- Email Delivery: We guarantee reliable delivery for transactional emails sent from your website (like form submissions or store receipts). If they fail to deliver, you get a free month.
- Core Web Vitals (Gold & Diamond Plans): We guarantee “Good” Core Web Vitals scores for these plans. If your scores drop below “Good,” we will implement a fix within 30 days. If we can’t, you get a free month.
To request a credit, just contact our team. Please note that credit is limited to one free month per customer, per month.
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What’s included in your 50+ point diagnostic checklist?
Our 50+ point diagnostic is a comprehensive audit we perform on every new site. It’s designed to identify potential security vulnerabilities, performance bottlenecks, and maintenance issues so we have a clear baseline from day one.
We check everything from your server environment to your plugin, theme, and database health.
Here’s a detailed breakdown of what we review:
Server & Environment
- Test web server for security and recent version
- Check for most recent PHP version
- Check for most recent MySQL version
- Confirm proper file/folder permissions
- Confirm SSL Certificate is correctly installed with no issues
- Confirm or create a functional staging environment
- Review server and PHP error logs for active issues
WordPress Core & Database
- Test for most recent WordPress version
- Analyze WordPress installation size
- Check WordPress database size
- Confirm the dashboard file editor is disabled
- Review WordPress structures (media and content incorrectly stored)
Plugin & Theme Health
- Remove outdated plugins
- Remove unused plugins
- Test installed plugins for potential security vulnerabilities
- Implement and verify SiteCare’s off-site backup solution
- Remove any plugins duplicating the same functionality
- Document custom plugins
- Review the remaining required plugins for conflicts
- Confirm active licenses for premium plugins
- Confirm active licenses for premium themes
- Troubleshoot outdated themes
- Remove unused themes
- Document custom themes and last date of update
- Document any theme build files that require updates
- Confirm the use of child themes
Security & Hardening
- Audit site for malware and report any flags
- Document existing security plugins or required security settings
- Confirm WP REST API is restricted to authenticated users
- Confirm XML-RPC is restricted to authenticated users
- Confirm login attempts are limited to protect against brute force attacks
Performance & Optimization
- Check Core Web Vitals scores
- Confirm Content Delivery Network configuration
- Test caching configuration
- Check JavaScript implementation for optimization
- Check CSS for optimization
- Confirm images are properly optimized
Content, User, & SEO Audit
- Review and audit Custom Post Types
- Audit number of media files for optimization
- Audit number of posts
- Audit number of pages
- Remove unnecessary users
- Audit number of users with Administrator permissions
- Review users with custom permissions
- Document plugins used for SEO
- Confirm robots are not being blocked
- Review permalink structure
- Confirm sitemap generation and submission (e.g., via robots.txt)
- Verify Google Analytics or other analytics script installation
Functionality & Compliance Review
- Review ecommerce functionality
- Confirm most recent orders and statuses
- Document plugins used for forms
- Confirm plugin used for transaction emails
- Document custom login URLs
- Confirm use of WordPress Block Editor
- Document 3rd-party API integrations (e.g., CRM, email marketing, shipping)
- Check for presence of a Privacy Policy and cookie consent banner
- Run initial scan for major accessibility issues (e.g., missing image alt text, poor link text)
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Do all plans have access to a developer?
Yes. All plans have access to a developer by purchasing a Flex Pack. Flex packs are sold in 5 hour increments.
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What’s included in Google Analytics 4 (GA4) Support?
Our GA4 support focuses on getting your site properly connected to Google Analytics.
What’s included:
- Installing the main GA4 tracking snippet on your website.
- Adding the GA4 tag to your existing Google Tag Manager container.
- Setting up basic event tracking using Google’s tools (e.g., standard event triggers in Google Tag Manager).
- Troubleshooting tracking issues on your website. We can verify that scripts are loading correctly and that any on-site events are firing as expected.
What’s not included:
- Creating custom reports or performing data analysis.
- Building advanced event triggers, custom variables, or complex configurations inside Google Tag Manager.
- Debugging data discrepancies or trigger logic within the GA4 platform or Google Tag Manager.
- Installing tracking on third-party sites (like an external booking platform).
Our goal is to ensure the technical connection from your website to GA4 is solid. For in-depth analytics strategy, custom reporting, or advanced GTM configuration, you would need to work with a dedicated analytics specialist.
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Do you offer any discounts?
Yes, we offer three main types of discounts.
Flex Packs: Clients on our Gold and Diamond plans receive a 10-15% discount when purchasing our prepaid Flex Packs.
Annual Plans: If you pay for any plan annually instead of monthly, you get 10% off the total price.
Multiple Websites: If you have 10 or more websites, we can create a custom, cost-effective plan for you. Please contact our team to discuss your specific needs.
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Do you offer SEO services?
Yes, we specialize in technical SEO for WordPress.
Our goal is to build a strong, technically-sound foundation for your website so it can perform at its best in search engines.
What’s included in our technical SEO service:
- Website Audit & Scorecard: We start with a free, in-depth audit to identify technical issues. This includes things like broken links, duplicate content, crawl errors, and site speed problems. We’ll provide a simple, easy-to-follow scorecard showing what we found and why it matters.
- Expert Optimization: Our team then works to resolve those technical issues, making sure your site is fast, secure, and easy for search engines to understand and index.
- Ongoing Support: We offer recurring Flex Packs to ensure your site stays technically sound and adapts to search engine updates over time.
What’s not included:
Our service focuses exclusively on the technical side of SEO. We do not offer services like content creation, strategic link building, keyword research, or PR campaigns.
If you’re ready to improve your site’s technical foundation, start with our free SEO audit.
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Which plans include an Account Manager?
A dedicated Account Manager is included with our Gold and Diamond plans.
This person is your main point of contact for any questions. They work with you directly, keep an eye on your site’s performance, and send you regular progress reports.
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What if I have more traffic than your web hosting plans provide?
Our CoreSpeed platform was built to scale, so we can absolutely handle high-traffic websites.
If your site’s traffic grows beyond our standard plans, we won’t need to send you to another host. We will work with you to create a custom plan with the right resources on our own CoreSpeed infrastructure.
This way, your site gets the power it needs, and you remain fully eligible for our Core Web Vitals guarantee.
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Do I get a discount if I host my website with someone else?
Yes, you can absolutely keep your current hosting provider.
Hosting is included as part of our plans, but you are not required to move your site to our platform. We can work with nearly any hosting setup.
It’s important to note that we do not offer discounts if you choose to host elsewhere. The plan price remains the same, as hosting is just one component of the bundled service.
The main difference, aside from cost, is our Core Web Vitals guarantee. We can only offer this specific guarantee for sites hosted on our CoreSpeed platform, where we have full control over the server environment.
We can still do optimization work on your current host and will make your site as fast as possible, but we won’t be able to offer the formal score guarantee.
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What if I don’t host my website with you?
We can, and do, work with all kinds of web hosts. Our team has deep experience optimizing sites on just about every platform.
To get our Core Web Vitals guarantee, however, your site does need to be hosted on our CoreSpeed platform.
The reason is simple: CoreSpeed is our “home turf.” We built it from the ground up specifically for top-tier performance and have full control over the server environment and global edge network. This is what allows us to confidently guarantee specific scores.
On any other host, we can still make fantastic speed improvements, but we’re working on their foundation. We’ll make your site as fast as possible, but we just can’t offer the same score guarantee since we don’t control every part of the stack.
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Will you migrate my website for me?
Yes, we offer free website migration for anyone signing up for a SiteCare plan. We handle website migration for you. This service is free for all annual plans. If you prefer a monthly plan, the migration is a one-time fee of $600.
We manage the entire process to prevent surprises and ensure a smooth move. Here’s how it works:
- Post-Launch Support: We’ll guide you on when to update your DNS (what points your domain to the website) and will monitor the site closely to fix any post-launch issues.
- Planning & Review: First, we audit your current site. We review its size, plugins, and any special code to create a clear migration plan and timeline.
- Staging & Migration: We create a private “staging” copy of your website on our servers. We then securely move all your website files, content, and databases.
- Testing & Optimization: Once copied, we test everything. We check links, test forms, and make sure all features work correctly. We also optimize your site’s configuration to run fast on our platform.
- Go-Live & Final Sync: After you review and approve the staging site, we schedule the “go-live.” This is the final cut-over.
A Note on Active Sites: A major challenge for busy sites (like e-commerce stores, forums, or blogs) is new data. If you get new orders, members, or comments while we’re migrating, we plan for it. We will perform a final “delta” sync just before switching over to grab any new content, ensuring no data is lost.
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Do you sell web hosting without a SiteCare Plan?
Gold and Diamond plans include web hosting.
Clients are not obligated to use SiteCare’s web hosting services. They have the flexibility to choose a different provider if desired.
SiteCare’s guarantees are contingent upon using our web hosting.
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Why are you offering web hosting?
We offer web hosting because we cannot guarantee elite performance and security without controlling the entire performance stack.
Your hosting is the foundation for your website’s speed, security, and stability. We built our CoreSpeed platform because we found that generic hosting simply isn’t good enough to deliver on our promises.
By including our own platform with our plans, we can:
- Guarantee Performance: It’s the only way we can offer our Core Web Vitals guarantee. We control all the factors that determine site speed, from the server all the way to the network edge.
- Provide Seamless Support: When we manage the entire platform, our team can troubleshoot and solve problems faster. There is no back-and-forth with a third-party host.
- Optimize for WordPress: Our platform is built and optimized exclusively for WordPress. This eliminates common performance and compatibility issues you find on all-purpose hosts.
- Enhance Security: We integrate security at the network and platform level, which is far more effective than relying on plugins alone.
Providing this complete foundation allows us to take full responsibility for your site’s technical health and performance.
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What’s included in your hosting?
At SiteCare, we believe exceptional web hosting performance, security, and affordability shouldn’t be reserved for big corporations. That’s why we partnered with top technology providers to offer you next-generation web hosting as part of our Gold and Diamond SiteCare plans.
Our CoreSpeed hosting delivers robust dedicated infrastructure and edge optimization that ensures your website runs smoothly, even during peak traffic. We also guarantee good Web Vitals. Breathe easy knowing your site is protected by unmatched security measures, keeping your data and visitors safe. Enjoy rock-solid reliability with industry-leading uptime guarantees and 24/7 monitoring.
When you sign up for a Gold or Diamond plan, we’ll evaluate your traffic and a variety of other factors to match you with the right server specifications and other optimizations. -
What happens if my website crashes outside of business hours?
Your website doesn’t stop working at 5 PM, and neither do we.
We build in protections to keep your site running smoothly around the clock. If it ever does crash, our team gets an automatic alert right away, any time of day or night. We’ll jump on it and work to get you back online as fast as possible.
We also back this up with a free month of service for any unforeseen downtime. It’s part of our 100% uptime guarantee for sites we host. If your site goes down, just contact us, and we’ll credit your account.
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What’s included in priority support?
Priority support means your requests go straight to your dedicated Account Manager, bypassing our standard support queue.
This service is included with our Diamond plan.
You will get a direct response within 1 business hour (9 am to 5 pm Eastern time, weekdays). This response will come from a real human, your Account Manager, who is a WordPress professional.
You will not be stuck in a chat queue or an automated system.
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What if my website has a pre-existing issue? Can I pay you for a quick fix without a support plan?
No, we do not offer one-time or “quick fix” services. Our model is built on comprehensive, long-term support plans.
If you have a pre-existing issue, the way we fix it is by getting you on board as a client.
Here’s how that process works:
- We’ll help you select the right support plan.
- Once you sign up, we immediately run our 50+ point diagnostic checklist. This audit helps us understand the full scope of the known issue and often uncovers other hidden problems.
- After the audit, we’ll create a plan to fix the pre-existing issues.
If the problems are complex and require significant work beyond our standard onboarding, we will provide a clear, one-time quote for that extra work. We will always discuss this with you and get approval before proceeding.
All our plans are covered by a 30-day money-back guarantee, so you can sign up and have us investigate the issue risk-free.
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What if my website is running custom plugins?
We can work with sites that have custom plugins, but our standard support plans do not cover their maintenance or ongoing development.
Due to their unique code and complexity, we cannot include troubleshooting, maintenance, or bug fixes for custom plugins in our regular SiteCare plans.
If you need us to work on a custom plugin, we can do the work for you, but it is billed separately through one of our prepaid Flex Packs.
Your other option is to contact the original third-party developer or plugin author who built it, as they may offer dedicated support.
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What’s included in a content edit?
A content edit is a small, quick update that takes less than 30 minutes for our team to complete. It involves changing the content on your site, not its design or functionality.
What’s included:
- Fixing typos and grammatical errors.
- Updating text, images, or videos.
- Adjusting headings, paragraphs, and captions.
- Optimizing meta descriptions.
What’s not included:
- Modifying website code (like CSS, PHP, or HTML).
- Creating new page designs or making complex layout changes.
Content edits are for working within your site’s existing layouts and design.
If your request is larger than a 30-minute task or requires new design or code, we will provide you with a quote for the work, which can be covered by a Flex Pack.
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What’s a Quick Fix?
A Quick Fix is a small task that our team can complete in 15 minutes or less.
These are handled by our WordPress professionals. Common examples include:
- Installing and configuring a plugin
- Setting up a form
- Resolving an error notice
- Troubleshooting a minor display issue
If a request is larger than 15 minutes, your Account Manager will contact you to discuss the next steps.
- Gold plan clients receive five Quick Fixes per month.
- Diamond plan clients receive unlimited Quick Fixes.
Want more Quick Fix examples? Check out our guide.
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What if I want to manage my own DNS?
To get our Core Web Vitals guarantee, your domain name must point to our nameservers.
This is a requirement because our advanced performance and security stack is managed at the DNS (nameserver) level. This integration is essential for us to control all the factors that deliver our guaranteed speed improvements.
We will handle the entire switch for you. Our team will manage all your DNS record changes at no extra charge via a Quick Fix.
If you choose to keep your DNS managed elsewhere, we cannot offer the Core Web Vitals guarantee.
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Do you build new websites or custom plugins?
Yes, we offer both of those.
Our Website Rebuild service is not a traditional redesign. Instead, it’s a service to replace a clunky page builder (like Elementor or Divi) with a modern, lightweight WordPress block theme.
We preserve your brand identity and content while moving you to a faster, more secure, and easier-to-manage platform. This results in a significant boost to performance, Core Web Vitals, and Web Accessibility.
We can develop custom plugins, but this is not our first choice.
For long-term maintenance and security, we always prefer to use high-quality, existing solutions. If we cannot find a suitable existing plugin, we can build a simple, purpose-built plugin to solve your specific problem. We do not develop large, complex, or “kitchen-sink” plugins.
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Do you provide web design?
No, we do not offer web design.
Our team specializes in the technical side of WordPress: maintenance, security, performance, and support. We do not do graphic design or create new website designs.
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How much does web development cost?
We handle development work that falls outside of your plan’s included support through our Flex Packs.
Here is how it works:
- Hourly Rate: Our standard rate for development work is $189 per hour.
- Flex Packs: This work is purchased in prepaid, 5-hour blocks of time.
- Estimates: For any large project, we will provide a free estimate of the time required before any work begins.
Discounts on Flex Packs:
- Gold plan clients receive a 10% discount.
- Diamond plan clients receive a 15% discount.
This is separate from the Quick Fixes and Content Edits that are already included with our plans, which are used for smaller, everyday tasks.
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How long do you keep backups of my website?
Our standard retention policy is to keep 90 days (3 months) of secure, offsite backups for your WordPress files and database.
These backups are stored in a redundant, high-security environment. Our processes for managing and protecting your data are compliant with our SOC 2 report, which verifies our commitment to security and availability.
If anything happens, we can use these backups to restore your site quickly.
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What happens if a WordPress update breaks my site?
If a WordPress update breaks your site, our first priority is to get it back to its last stable, working state as quickly as possible.
Our team will immediately investigate to identify the specific plugin or theme that caused the issue. Once the site is stable, we will find a permanent fix. This might mean patching the code, finding an alternative, or contacting the plugin author for a solution.
To prevent this from happening in the first place, our Gold and Diamond plans include testing all updates on a separate “staging” site. We run tests, check for visual bugs, and confirm functionality before we apply any updates to your live site.
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What happens if SiteCare doesn’t deliver?
We stand by our service. If we don’t deliver on our key promises, we will credit your account with one free month of your service plan.
Our guarantee covers three main areas:
- Uptime: We offer a 100% uptime guarantee for all sites hosted on our CoreSpeed platform.
- Core Web Vitals: For sites on our CoreSpeed platform, we guarantee “Good” Core Web Vitals scores.
- Email Delivery: We guarantee reliable delivery for transactional emails sent from your website (like form submissions, store receipts, or password resets).
If we fail to meet these standards, just contact our team, and we will apply the credit to your account.
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Which plan is right for me?
Here is a breakdown of our plans to help you choose the right one.
SiteCare Silver: This is our foundational plan for peace-of-mind protection. It is ideal for simple websites that are not actively growing but need reliable maintenance, security monitoring, and backups. It covers all the essentials, like updates and hack cleanups.
SiteCare Gold: This plan is for established websites where performance is a top priority. It includes everything in Silver, but adds our CoreSpeed web hosting, a Core Web Vitals guarantee, and a dedicated Account Manager.You also get 5 Quick Fixes and 5 Content Edits per month.
SiteCare Diamond: This is our comprehensive partnership plan for actively growing businesses or complex sites (like eCommerce or multisite). It includes everything in Gold, but provides unlimited Quick Fixes, a 1-hour priority support response, emergency after-hours support, and a 10-hour Flex Pack every month for development work.
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What am I getting with a SiteCare Plan?
Our SiteCare plans blend enterprise-level hosting with comprehensive site health, maintenance, and performance optimization services.
Our commitment:
- 100% Uptime
- 100% Site Monitoring
- 100% Email Delivery
- Free Hack Repairs
- Free Site Restores
- Unlimited Quick Fixes
- Good Core Web Vitals
- Our unwavering commitment to your website’s health
All guarantees require the use of SiteCare’s providers. Click here for a list of guarantees and features with each plan.
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What are my options if I’m currently on a legacy SiteCare Advanced plan?
We no longer offer the legacy Advanced plan, but we have a clear transition path for you.
To help you move to a new SiteCare Gold or SiteCare Diamond plan, we are offering a special 2-hour Flex Pack Bundle for $200 per month for your first year on the new plan.
After those 12 months, your Flex Packs will transition to our current hourly rate.
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Can SiteCare help me with photo editing?
No, we do not offer photo editing, manipulation, or graphic design services.
Our focus is on your website’s technical health and performance.
We can help with image optimization. This means we can compress, resize, and ensure your existing images are in the correct format to help your site load faster. This is a key part of our performance and Core Web Vitals work.
For creating new images or editing existing ones, you would need to use a graphic designer or photo editing software.
Still Have Questions?
Reach out to our team and we’ll be happy to help.