We stand by our service with several key guarantees. If we don’t deliver on these promises, we will credit your account with one free month of your service plan.
Our guarantees cover:
- 100% Website Uptime: We guarantee 100% uptime for all sites hosted on our CoreSpeed platform. If you experience any unplanned downtime, you get a free month.
- Email Delivery: We guarantee reliable delivery for transactional emails sent from your website (like form submissions or store receipts). If they fail to deliver, you get a free month.
- Core Web Vitals (Gold & Diamond Plans): We guarantee “Good” Core Web Vitals scores for these plans. If your scores drop below “Good,” we will implement a fix within 30 days. If we can’t, you get a free month.
To request a credit, just contact our team. Please note that credit is limited to one free month per customer, per month.
