SiteCare Achieves SOC 2 Type II Compliance, A New Level of Assurance for WordPress Care

Today, we are proud to announce that SiteCare has successfully completed a SOC 2 Type II examination, verified by Johanson Group LLP. This independent audit confirms that our security, availability, processing integrity, confidentiality, and privacy controls are not only well designed but consistently effective over time. As the first company focused exclusively on WordPress support and maintenance to achieve this level of validation, we can now offer regulated organizations a proven, third-party-backed option for keeping their websites secure and compliant.

No more “due diligence” or legal bottlenecks

If you’re working at a healthcare company, financial institution, or any regulated organization, you’ve probably had some version of this conversation:

We love WordPress, but our compliance team is having nightmares about working with third-party vendors who don’t meet our security standards.

Sound familiar?

That’s because until now, there wasn’t a WordPress maintenance company that could confidently say, “We’ve been independently audited and verified to meet the same security controls as enterprise software companies.” The WordPress ecosystem, for all its flexibility and power, has been missing this crucial piece of the puzzle.

SOC 2 Type II isn’t some lightweight certification you can breeze through over a weekend. It’s a comprehensive audit that examines critical trust principles including security, availability, processing, integrity, confidentiality, and privacy. Type II doesn’t just verify that you have these controls in place. It confirms that you’ve been successfully operating them for an extended period.

SOC 2 Type II is having an independent auditor shadow your every move for months, making sure you actually do what you say you do.

What makes this different from “We Take Security Seriously”

Saying we’re security-conscious is different than demonstrating our security acumen. Over several months, Johanson Group sampled real tickets, Git commits, incident logs, and change approvals, then traced each one back to written policy. When they finished, they issued an unqualified report meaning it is their opinion, without reservation, SiteCare delivers services adhering to top Security, Availability, Confidentiality, Processing Integrity and Privacy standards.

Some managed WordPress hosts have proven their infrastructure layers through similar audits, and a few plugin vendors have followed. Until now, no WordPress support and maintenance firm had endured equivalent scrutiny.

With SOC 2 Type II compliance, we’re not just meeting industry standards. We’re exceeding them. Your security team can now point to our independently verified controls and say with confidence, “These folks take security as seriously as we do.”

The different types of SOC 2 reports

SOC 2 reports come in two flavors, each answering a different question about a vendor’s security posture.

1. Type I: Shows that controls exist on a given date.
2. Type II: Proves those controls work over time.

Buyers (especially those in regulated industries) prefer the second option because it demonstrates security in regular operations, not just at audit time. We have received both Type I and Type II reports.

Achieving SOC 2 Type II was an intense process for our team

Getting here required us to completely reimagine how we operate. We didn’t just bolt security measures onto our existing processes. We rebuilt everything from the ground up with security and compliance at the center.

Our team underwent extensive training on information security frameworks. We implemented monitoring systems that would make a Fortune 500 company proud. We documented every process, every procedure, every decision point that could impact the security of client data. And then we had to prove, day after day, that we could maintain these standards consistently.

The audit process itself was intense. Independent auditors examined everything from our employee background check procedures to our incident response protocols. They tested our systems, interviewed our staff, and scrutinized our documentation with meticulous attention.

There were moments when we questioned whether it was worth it. The investment in time, resources, and organizational changes was significant. But every time we talked to a potential client who couldn’t work with us because of compliance requirements, we knew we were on the right path.

SOC 2 isn’t just a certificate for us. It’s a reflection of how we operate. Every process at SiteCare, from code deployment to client communication, is built on consistency, accountability, and respect for data privacy. This audit simply proves what our clients experience and have come to expect from us every day.

Drew Barton – President of SiteCare

Key controls the Auditors reviewed

To earn an unqualified report, we had to show that our safeguards cover both technology and the people who operate it. The core controls include:

• Access management: Single sign-on, multi-factor authentication, and least-privilege roles across every tool we touch
• Change management: Code moves from Git to staging to production with automated tests and peer review
• Employee background checks: Every team member passes identity verification, criminal-history screening, and reference checks before receiving production access, with results kept on file for auditor review
• Continuous monitoring: Real-time alerts for uptime, performance, and threats, with logs retained for forensic analysis
• Incident response: Documented playbooks, on-call rotations, and post-incident reviews to capture lessons learned

Auditors asked for evidence, and our team produced authentication controls evidence, endpoint security best practices evidence, Freshdesk tickets, meeting summaries, code review, and server and code build logs with matching timestamps.

How this helps Website Owners, Marketing Leads, and IT Directors

Role	Day-to-Day Pain	How SOC 2 Type II Helps
Website Owner	Vendor questionnaires delay launches	Attach the report and most questions disappear
Marketing Lead	Campaign timeline slips while security reviews vendors	Compliance sign-off arrives sooner and creative work launches on schedule
IT Director	Must defend third-party risk to auditors and the board	Independent attestation backs your recommendation with hard evidence

Immediate benefits from SiteCare’s SOC2 type II report

Passing the audit is more than a trophy on the shelf. It delivers tangible advantages from the moment you start working with us:

1. Faster vendor approval: Large security questionnaires shrink when one attestation covers entire sections
2. Stronger contract language: Legal teams rely on recognized standards, reducing red lines and revisions
3. Lower operational risk: Continuous monitoring and rehearsed response plans keep routine issues from becoming prolonged outages
4. Simpler executive reporting: One independent document replaces a patchwork of self-assessments

Together, these efficiencies mean your projects move forward sooner and with fewer headaches for everyone involved.

Looking forward: What comes next?

Achieving SOC 2 Type II compliance isn’t a destination. It’s the beginning of a new chapter. We’re already working on expanding our compliance portfolio to include additional frameworks that matter to our clients.

But more importantly, we’re using this foundation to build even better services for organizations with complex security requirements. Custom security configurations, enhanced monitoring capabilities, specialized incident response procedures… the possibilities are endless when you start from a position of proven compliance.

We’re also committed to helping other WordPress service providers understand what enterprise-grade security looks like. The more companies in our ecosystem that can meet these standards, the stronger WordPress becomes as an enterprise platform.

Final Thoughts

Security that stalls projects helps no one. Security that clears obstacles lets teams ship features, launch campaigns, and serve customers with confidence. SiteCare’s SOC 2 Type II attestation turns WordPress support and maintenance from a potential audit roadblock into a documented strength.

Ready to move faster without adding risk? Let’s talk. We have the report, the logs, and a track record that now carries independent validation.