SiteCare Diamond

Tailored WordPress care for complex digital ecosystems

The Diamond Plan is our highest level of service – a fully customized solution for businesses running high-traffic, highly integrated, or mission-critical WordPress sites. Whether you’re managing a multisite network, a complex LMS, or a subscription-based eCommerce platform, Diamond gives you the strategic partnership, speed, and infrastructure needed to grow without outgrowing your website. If you’ve outpaced your in-house team or want to reduce your reliance on full-time developers, this plan was built for you.

Tailored WordPress care for complex digital ecosystems

The Diamond Plan is our highest level of service – a fully customized solution for businesses running high-traffic, highly integrated, or mission-critical WordPress sites. Whether you’re managing a multisite network, a complex LMS, or a subscription-based eCommerce platform, Diamond gives you the strategic partnership, speed, and infrastructure needed to grow without outgrowing your website. If you’ve outpaced your in-house team or want to reduce your reliance on full-time developers, this plan was built for you.

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Illustration of a woman wearing headphones as a support technician. Text bubbles around her read "Our site is acting funky" and "Don't Worry, We've Got This". — Portrait of an Attractive Empowered Multiethnic Woman Looking at Camera and Charmingly Smiling. Businesswoman at Work, Information Technology Manager, Software Engineering Professional

What’s Included and Why It Matters

Custom Architecture & Service Scope

Built Around Your Business, Not a Template

We start with a discovery call and a full-site technical audit, then craft a personalized service scope. From backups to performance monitoring, your support plan is tailored to your tech stack, team structure, and growth goals.

Fastest Response Times + Escalation Protocol

Critical Support Without the Wait

Diamond clients receive our highest-priority response times, with direct access to senior team members and built-in manager escalation for urgent needs. When issues arise, we move fast because your business depends on it.

Monthly Check-Ins & Strategic Reviews

Ongoing Alignment That Drives Results

We meet with you monthly, or more often if needed, to review site health, discuss priorities, and align on business goals. Think of us as your outsourced digital operations team, helping you see around corners and plan ahead.

Real-Time Monitoring & Oversight

Prevention, Not Just Reaction

We proactively monitor your site’s uptime, speed, and key functionalities around the clock. For Diamond clients, we’re not just supporting your site; we’re anticipating issues long before they occur.

Accessibility, SEO, & Performance Audits

Digital Compliance Meets Business Impact

Need to meet WCAG 2.2 AA compliance? Improve Core Web Vitals? Align your site with a top-tier SEO strategy? We’ll scan, report, and advise based on what matters most to your organization.

Bespoke Reporting & Team Coordination

Transparency You Can Use

We’ll build custom reports based on the KPIs you care about, whether it’s uptime, traffic, Core Web Vitals, or issue resolution metrics. We also coordinate directly with your in-house marketing or IT team as needed.

Cloud Hosting & CDN Included

High-Speed Hosting That Doesn’t Get in Your Way

We provide premium WordPress-optimized hosting with integrated Cloudflare CDN that ensures speed, security, and performance at scale.

Guaranteed Transactional Email Delivery

No Communication Black Holes

We monitor and manage transactional email delivery, ensuring your site’s automated messages, like password resets and purchase confirmations, always reach their destination.