What is a Flex Pack and how does it work?
Flex Packs are 5 hour bundles of professional services hours that can be bought for adding new site features, advanced troubleshooting, and even accessibility and SEO remediation. Here is an at-a-glance summary of how each plan incorporates Flex Packs as well as other types of tasks.
Silver Plan
Foundational Protection
Quick Fixes & Content Edits
Flex Pack hours (Add-on)
Gold Plan
Performance & Support
Quick Fixes & Content Edits
Flex Pack hours (Add-on)
Diamond Plan
Growth & Partnership
Quick Fixes & Content Edits
10 Flex Pack Hours
Flex Packs vs. Quick Fixes & Content Edits
Here’s a quick comparison of Quick Fixes, Content Edits, and Flex Packs, along with some examples of each.
Quick Fixes & Content Edits
Quick Fixes take 15 minutes or less, do not involve custom code, and have a very low risk of impacting other site functions. Content Edits take 30 minutes or less and are limited to changes with the WordPress editor. Quick Fixes and Content Edits are included in Gold & Diamond plans.
Here are some Quick Fix & Content Edit examples:
Update text or swap an image on an existing page
Add a new user to your WordPress site
Add a pre-formatted blog post from a Word doc
Embed a YouTube or Vimeo video
Update a form’s recipient email address
Replace an existing file in the Media Library
Clear your site’s cache
Add a single 301 redirect
Update a single page’s meta title or description
Update a simple WordPress setting (e.g., time zone)
Roll back your site or a plugin to its last working state
Flex Packs
These tasks take over 15 minutes OR involve custom code, strategic work, advanced investigation, or a multi-step testing process. 10 hours are included in the Diamond plan.
Here are some Flex Pack examples:
WordPress Development
Adjust styles in the main navigation (CSS changes)
Change fonts or layouts of sitewide elements
Modify your theme’s template files
Build a new landing page
Implement a new CRM integration (e.g., HubSpot)
Set up multi-step forms with conditional logic
Modify a plugin’s built-in features
Advanced Troubleshooting
Investigate and resolve a complex plugin conflict
Debug and fix a broken checkout process
Implement a custom code solution for a bug
Liaise with a 3rd-party plugin author to resolve an issue
Advanced configuration of firewall rules
SEO, GEO, & Accessibility
Execute strategic SEO tasks from your monthly call
Implement a new schema/structured data plan
Set up Google Analytics goals or conversion tracking
Resolve a large list of crawl errors
Implementing custom crawl or indexing rules
Perform manual accessibility remediation from scan reports
When in doubt, ask our team!
If you have a task or spot a bug, always send it to us first. We will always be transparent. We’ll either get it done or we’ll reply with a clear time estimate and get your approval to use Flex Pack hours before we begin any work.